Description based on Specified Commercial Transactions Law

distributor

Neko Publishing Company (Culture Entertainment Co., Ltd.)

representative person

Hiroshi Nishida

location

Meguro Central Square, 3-1-1 Kamiosaki, Shinagawa-ku, Tokyo 141-8201

email address

nekoshop-support@ceg.co.jp

Selling price

Listed for each product on the product introduction page (consumption tax included)

Necessary charges other than product price

Shipping and cash-on-delivery fees will be borne by the purchaser.
*Shipping fee: 380 yen (tax included) Cash on delivery fee: 330 yen (tax included)
*Shipping fee is free for orders over 5,000 yen, and cash on delivery fee is free for orders over 10,000 yen.

Payment method and timing

Credit card payment: Payment will be confirmed when the product order is confirmed.
Apple pay, Google pay, Shop pay: Payment will be confirmed when the product order is confirmed.
Cash on delivery: Please pay to Sagawa Express when the product is delivered.

Product delivery time

We will deliver your order within 7 days after receiving your order. (Excluding Saturdays, Sundays, holidays, and long holidays)
For pre-order items, the delivery time will be indicated on the product introduction page.

Regarding returns, defective products, and cancellations

We cannot accept returns or cancellations after ordering the product.

If the product you receive has an initial defect, we will replace it with a good product (shipping fee will be borne by us).
In the unlikely event that the item to be exchanged is out of stock, we will refund the purchase price.

Return period

Please contact us via the inquiry page within 8 days after receiving the product, and return it to us within 14 days after receiving the product.