Thank you for always using Neko Publishing Shop.
Customers who use mobile email addresses ( docomo/au/softbank carrier email) or customers who use free email such as hotmail , Yahoo Mail , or Gmail have reported that emails from our shop are not being delivered properly. We may contact you.
Our shop automatically sends confirmation emails from nekoshop-support @neko.co.jp after an order is placed or after the product is shipped.
If you do not receive the email, please check your email settings below.
[Customers using a mobile email address (docomo/au/softbank carrier email)]
It is possible that the email is in your spam folder and is being blocked by your email protection filter.
If you are using an email prevention filter, please remove the filter for (neko.co.jp) and configure settings so that you can receive emails from [nekoshop-support@neko.co.jp].
How to set/cancel domain-specific reception
・NTT Docomo
・au
・SoftBank
[Customers using free email addresses]
・It's in the spam folder
Due to the spam prevention function, emails sent from our shop may be automatically sorted into the spam folder or trash can, so please double check.
Additionally, you can prevent emails from being sent to spam folders by setting the incoming email filter settings for each free email service.
・Incorrect email address
We apologize for the inconvenience, but it is possible that the email address you registered is incorrect. If you have any questions, please contact us below.
Email address: nekoshop-support @neko.co.jp
・If the mailbox on the server is full
There is a limit to the capacity of the mailbox on the server, and if you do not receive and delete emails regularly, your inbox will become full. If your inbox is full, you may not be able to accept new emails.
If you have not used email recently, please delete your email from the server.
We apologize for the inconvenience and thank you for your understanding.